Help
💬 Help Center
Welcome to the Scooby Toys Help Center!
We’re here to make your shopping experience as smooth, safe, and joyful as possible. Whether you’re looking for order updates, return instructions, or general product support, you’ll find everything you need right here.
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🛍️ Orders & Shipping
How can I track my order?
Once your order ships, you’ll receive an email with a tracking link so you can follow your package every step of the way.
When will my order arrive?
Most orders are processed within 1–3 business days and delivered within 5–10 business days, depending on your location.
Can I change or cancel my order?
If your order hasn’t shipped yet, please contact us right away at support@scoobytoys.com and we’ll do our best to help.
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🔄 Returns & Exchanges
What is your return policy?
We offer easy returns within 30 days of purchase for most items (excluding final-sale or personalized products). Items must be unused, in original packaging, and include proof of purchase.
How do I start a return?
Email us at support@scoobytoys.com with your order number and reason for return. Our team will guide you through the simple steps to send your item back or exchange it.
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💳 Payments & Security
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options depending on your region.
Is it safe to shop on Scooby Toys?
Absolutely! Our website uses SSL encryption and secure payment gateways to keep your personal and payment information fully protected.
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📦 Product Information
Are your toys safe for babies, kids, and pets?
Yes! All Scooby Toys products are made with non-toxic, child-safe, and pet-friendly materials, and are tested to meet or exceed international safety standards.
Do you offer gift wrapping or gift messages?
Yes select the gift option during checkout to include a personal message or special packaging.
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🤝 Need More Help?
We’re always happy to assist!
📧 Email: support@scoobytoys.com
🕓 Hours: Monday–Friday, 9 AM – 5 PM (your local time zone)
Or visit our Contact Us page for quick access to forms and additional support.
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At Scooby Toys, your happiness is our top priority — because helping families smile is what we love to do! 💛