Shipping Policy

At Scooby Toys, we’re proud to be one of the largest toy importers and exporters in the world bringing joy, creativity, and playtime fun to families across continents.

With global logistics partners and fulfillment centers in the USA 🇺🇸 and Europe 🇪🇺, we ensure every order is handled with care, precision, and speed.

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🚚 Shipping & Handling

We ship worldwide to nearly every country around the globe using trusted international carriers to deliver your toys safely and on time.

• Order Processing: 24–48 hours

• Shipping Time: 5–10 business days (depending on destination)

• Tracking Info: Sent via email 2–3 days after processing

Please note that processing time is not included in the shipping duration. Delivery times may vary due to customs or courier delays, but most packages arrive earlier than expected.

If your order hasn’t arrived within the expected timeframe, please contact our support team at support@scoobytoys.com we’ll respond within 24 hours.

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🛍️ Order Changes & Cancellations

We know plans can change  that’s why you can edit or cancel your order within 24 hours of purchase for a full refund.

After 24 hours, orders are processed and can no longer be modified or canceled.

For changes or cancellations, simply email support@scoobytoys.com.

 

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🔁 Refunds, Exchanges & Warranty

Lifetime Warranty

Scooby Toys products are built to inspire lasting fun and we stand by that with our Lifetime Warranty.

This warranty ensures 100% replacement for any item that arrives defective, damaged, scratched, or dented.

Each warranty covers one product and must be purchased with or before shipment. Once your item has been delivered, warranty coverage can no longer be added.

Defective or Damaged Items

If your order arrives damaged or defective, you have 30 days from delivery to request a refund or replacement.

To process your request quickly, please provide:

1. Order number

2. Email address used for the purchase

3. Reason for replacement/refund

4. Photos of the product and shipping label

Send these details to support@scoobytoys.com.

Once verified, we’ll send you a replacement at no extra cost.

Requests made after 30 days aren’t eligible unless your product is covered under the Lifetime Warranty.

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💬 We’re Here to Help

Our Customer Care Team is available 24/7 to assist with any shipping or product inquiries.

📧 support@scoobytoys.com

We aim to reply within 24 hours — because your satisfaction matters to us.

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🧸 Scooby Toys Promise

With a presence in multiple countries and customers around the world, Scooby Toys continues to set the standard in global toy import and export combining quality, safety, and excitement in every box.

From our warehouses to your doorstep we deliver happiness worldwide. 🌎✨